This email is to remind you that your invoice is now 30 days overdue, and I am seeking your immediate attention. Subject line: : invoice #XXXXX for is 30 days OVERDUE Here is a 30-day overdue invoice email template that you can simply copy, paste, edit and send to your customer: Politely let your client know via email that you will have to stop working on current projects until the bills are current. That’s because this is an ideal time frame to cease current and future work. ![]() If you are dealing with the accounting department, it might be time to get your client involved again, as they have a vested interest in seeing you get paid in a timely fashion so the work can go on. Be clear that you need to be paid and make sure you’re talking to the right person. However, it’s perfectly fine to state your terms for late payments right up front and then be sure to itemise them on the next bill.Īt this point, you may want to increase your persistence. Hitting a customer with an unexpected late fee could cause more animosity than it’s worth. You can also begin assessing late payment fees -but this is important-only if you had first explained it in your new client onboarding. In addition to email, send it via snail mail, which might get their attention. If you have already spoken with the client, resend the invoice, along with any new charges, and reference the conversation you had and any concrete plans they had stated to send payment. Keep calm and stay professional in your follow up. Sending a reminder that their payment is due next week gives them a heads up and may get the money you’re owed into your hands more quickly.Ī payment this late may feel like it is bordering on rude, but that doesn’t mean you should be. The most common payment term is “net 30”, which means the recipient must pay their invoice within 30 days of the invoice date.īe proactive and remind customers of their outstanding payments. Adding a date gives them a concrete target to meet. You may be tempted to put “immediate payment”, but that can be confusing to some clients. Without clear payment terms, it’s your word against theirs when an invoice is actually “late”. You should also check that your payment terms and due date are featured in a prominent place on your invoice design. If you haven’t yet catalogued your products or services, it’s a worthwhile exercise that can make everything from marketing your business to sending invoices more efficient in the future. Distinct project numbers for predefined deliverables.That’s why you want to make sure you’ve included all the information a client needs. Make it clear on the invoice what your customer is paying forĬlients are more likely to pay on time when the invoice makes what they’re paying for crystal clear. If your client hasn’t paid you on time, asking, “Would you prefer to pay another way?” may be all it takes to get paid on time in the future.Ģ. If they pay for everything by credit card and you’re asking for a cheque, they may not ever find the time to locate their chequebook, get a stamp and put the cheque in the mail. It’s an extremely common situation: a client becomes accustomed to paying for almost everything one way, only to become inconvenienced when that payment method isn’t available. How they like to pay: offering your customers more payment options, such as credit card, eCheque or direct BECS bank transfer, ensures that there’s no holdup for an easily avoidable reason.Make sure you know the procedure to expedite smoother, faster payment. Who should get the invoice: sometimes it’s the client themselves, sometimes it’s the accounting department and sometimes it’s both.However, it can be easier to get payment if you’ve determined these two specific logistics of what your client wants and needs in an invoice: If it’s too late for that, don’t get upset. ![]() Agree on a preferred invoice payment method up front.įor faster payments, hold the invoice conversation right at the start, before you do the work. Establish a process for following up on overdue invoicesġ. Make it clear on the invoice what your customer is paying for Agree on a preferred invoice payment method up front Use the links below to navigate through the guide, or keep reading to learn more. ![]() This guide will help you follow up on late payments and includes payment reminder letter templates to help you write professional, friendly payment reminders. QuickBooks found that more than a quarter of small businesses say it takes more than 30 days to get paid, and more than half of small business owners say late customer payments are the source of their cash flow problems. Now it’s time for your customer to do their part: pay the invoice.Īlmost every small business owner knows the frustration of an overdue invoice. You’ve done your part: you delivered the product or service.
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